Thank you for shopping with Carnation. We appreciate your business and want you to be completely satisfied with your purchase. If for any reason you aren't satisfied, you can return any Carnation product in its original condition for a refund or exchange for the full amount of the product (excluding shipping, 20% restocking fee applies). If you have any questions about our return procedure, please don't hesitate to contact us.

Please follow these return instructions:

1. Please request the return/exchange form by contacting us at skhazin@carnation-inc.com.

2. Include the packing slip with your return.

3. Please indicate whether you would prefer an exchange or refund.

4. Please return the item(s) in its original packaging including instructions and accessories along with the return/exchange form, and send it to the following address either by insured parcel post or by a traceable carrier to:

Carnation Enterprises, 888 Belvidere Rd #218, Grayslake, IL 60030


5. Please allow 10 business days to receive and process your return.